Support

Answers to common questions are below. If you are still stuck, email us and a real person will help.

Email us at

We try to reply within two business days. It helps to tell us your device model and iOS version.

Getting started

How do I set it up?

Open the app and follow the steps: add each kid with a nickname, avatar, and grade, create your 4 digit parent PIN, and allow Screen Time access so the app can pause other apps when time is up. Then pick who is playing and start a timer.

What do I need?

An iPhone or iPad with iOS 16 or later. For the strongest blocking, the device should be signed in to your child's Apple Account in Family Sharing.

How do I add or change a kid?

Open the parent area with your PIN, go to the Parent Dashboard, and find Kids. You can add a kid, edit a nickname, avatar, grade, or subjects, or remove a kid.

App blocking

Other apps are not being blocked when time runs out

Open the parent area. If you see a banner saying blocking is off, tap it and approve Screen Time access. Also check that Screen Time is turned on in the Settings app. If it still does not work, restart the device and start a new timer.

What is the difference between Child mode and Individual mode?

In Child mode, the device uses your child's Apple Account in Family Sharing, and only a parent can turn off the app's Screen Time access. In Individual mode, the device uses its owner's own Apple Account. Blocking still works, but anyone who can change Screen Time settings can turn it off. In both cases we recommend a Screen Time passcode your kid does not know.

The device is locked and I need to unlock it

On the locked screen in LearnThenPlay, tap Parent, enter your PIN, and choose to unlock or add time.

PIN and account

I forgot my parent PIN

On the PIN screen, tap Forgot PIN and enter the recovery code you saved when you created your PIN. You can then choose a new PIN. If you have lost both, contact us.

How do I delete my account and data?

In the parent area, open Parent Account and choose Delete Account. This permanently removes your account and all kid profiles. To erase only what is stored on one device, use Reset Everything in the Parent Dashboard.

How do I cancel a subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose LearnThenPlay, and tap Cancel. Deleting the app does not cancel a subscription.

Quizzes

The questions are too easy or too hard

Change the grade for that kid in the Parent Dashboard under Kids. You can also turn subjects on or off.

My kid says they have no bonus rounds left

You set how many bonus rounds are allowed each day, from 0 to 5. They reset at midnight. You can raise the number in the Parent Dashboard, or add time yourself from the locked screen.

I found a mistake in a question

Thank you for telling us. Email the question and what looks wrong, and we will fix it.